Alelo · B2B Help Center
An AI-powered help center for the people who serve Alelo's clients
A knowledge hub inside Alelo's Backoffice, connecting what the whole company knows about its B2B products.
- Company
- Alelo · Internal backoffice
- Platform
- Web · Alelo Backoffice
- My role
- Product Designer
- Team
- 1 PO · 5 stakeholders · 1 back-end · 1 front-end · 1 QA
- Duration
- 2 months
[ Impact ]
190
frequent internal users
7
systems covered
Rango
new component in Alelo's DS
Challenge
Alelo has a huge B2B portfolio (GBA, PME, Corp, Portal, Backoffice, Acelera, OMIE…), and knowledge about each product was scattered across teams. Employees had nowhere to help themselves.
What I did
I spotted the need and proposed a knowledge hub inside Alelo's Backoffice, powered by generative AI, organized by systems, categories, products and journeys, and maintained collaboratively by the teams. The hardest part was the architecture: covering every B2B product so each employee could find what they need.
Design system contribution
I created a component that went beyond the team library and made it into Rango, the company's design system. It was later reused in other Alelo products.
Result
190 employees use the help center regularly, across 7 systems, with positive feedback from leadership.
The help center, screen by screen
Pick a screen and scroll inside the iPad to see each one in full.
Search, categories and products right at the entrance, so every employee finds their way.
Sometimes the most overlooked user is the employee. Looking inward created a product that helps the people who serve the end client. And a well-solved component can leave its project and become an asset for the whole company.